We at Aakarshit Sitara take pride in offering Most Beautiful and Elegant jewellery pieces to our valued customers. In line with our commitment to maintaining the highest standards of quality and hygiene, we have established the following policy:
No Returns: Once a jewellery item is purchased and delivered, we do not accept any returns. This policy is in place to ensure that each piece you receive is brand new and has not been previously worn.
No Refunds: We do not offer refunds for any purchased jewellery items. This includes situations where customers change their minds, order the wrong size or design, or if they are dissatisfied for any reason.
No Cancellations: Once an order is placed and payment is completed, it cannot be cancelled or modified.
Exceptions:
While we uphold our policy firmly, we understand that exceptional situations may arise. We will consider the following scenarios on a case-by-case basis:
Defective or Damaged Items: If you receive a jewellery item that is damaged or defective, please contact our support team within 24 hours of receiving the item. We will assess the situation and may offer a replacement or resolution. Kindly refer to “Video evidence requirement” section for any damage claims.
Shipping Errors: In case of an error on our part, such as sending the wrong item, we will rectify the situation. Please notify us within 24 hours of receiving the shipment.
Video Evidence Requirement:
For all damage claims related to products received from Aakarshit Sitara, we require unedited and uncut video evidence of the unboxing and inspection process. This policy is designed to assist both you, our valued customer, and us in swiftly addressing the issue.
Video Guidelines:
Unboxing Process: Begin the video by clearly showing the unopened package as it arrives. Capture the entire unboxing process, including the removal of any packaging materials, such as bubble wrap, foam, or boxes.
Inspection: Ensure that the camera captures a clear view of the damaged item(s). Rotate the item(s) slowly, allowing us to assess the extent of the damage. If there are multiple damaged items, capture each one individually.
No Edits or Cuts: The video must be continuous and unedited. Do not make any cuts, edits, or modifications to the footage. This ensures the authenticity of the claim and provides a complete understanding of the situation.
Additional Context: If possible, narrate the video to provide additional context about the condition of the packaging, your initial observations, and any relevant details.
Submitting the Video:
Submission: Contact our Support Team with your order details, a brief description of the damage, and the unedited video. You can reach us via aakarshitsitara@gmail.com
Processing: Once we receive the video evidence, our team will review it promptly and provide you with further instructions based on our assessment.
Important Notes:
The video evidence requirement is mandatory for all damage claims. Failure to provide an unedited video may result in rejection of your claim.
Our team will evaluate the video evidence and determine the appropriate resolution, which may include a exchange(based on availability), or a full refund .
By submitting a damage claim video, you acknowledge that the video will be used solely for the purpose of assessing the damage claim and will be treated with strict confidentiality.
We encourage you to thoroughly review product details, sizing charts & customer reviews if available before making a purchase. If you have any questions or concerns, please reach out to our support team prior to placing your order. We are dedicated to providing you with the necessary information to make an informed decision.
By proceeding with a purchase on our website, you acknowledge and agree to abide by our “No Return, No Refund, No Cancellation” policy as outlined above.
Thank you for choosing Aakarshit Sitara for your jewellery needs. We appreciate your understanding and support.
